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首页> 外文期刊>Journal of educational technology systems >THE TROUBLE WITH NETWORKS: IMPLICATIONS FOR THE PRACTICE OF HELP DOCUMENTATION
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THE TROUBLE WITH NETWORKS: IMPLICATIONS FOR THE PRACTICE OF HELP DOCUMENTATION

机译：与网络的麻烦：对帮助文档实践的意义

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This article considers why users of popular software packages choose to find answers to their task problems on user forums rather than in official documentation. The author concludes that traditional documentation is developed around an antiquated notion of "task," which leads to restrictive ways of thinking about problems that users encounter and the solutions that might be appropriate. The author argues, instead, that tasks and problems arise from networked rhetorical situations and networked contexts for rhetorical action. The influence of networks requires a redefinition of rhetorical situation and context, from which we derive a networked picture of tasks and problems as emergent and uncertain phenomenon, best addressed in the uncertain and sometimes-chaotic setting of user forums. Forum threads are studied using discourse analytic techniques to determine what they can reveal about qualities making tasks and problems uncertain.
机译：本文考虑了为什么使用流行软件包的用户选择在用户论坛上而不是官方文档中找到其任务问题的答案。作者得出的结论是，传统文档是围绕过时的“任务”概念开发的，这导致了对用户遇到的问题以及可能合适的解决方案的限制性思考方式。作者辩称，任务和问题源于网络化的修辞情境和网络化的修辞行动环境。网络的影响需要重新定义修辞情境和语境，从中我们得出任务和问题的网络化图片，作为突发和不确定的现象，最好在不确定且有时混乱的用户论坛环境中解决。使用语篇分析技术研究论坛主题，以确定它们可以揭示哪些使任务和问题不确定的素质。

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