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Bridging firm-internal boundaries for innovation: Directed communication orientation and brokering roles

机译：弥合企业内部的创新边界：定向沟通导向和经纪人角色

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摘要

Knowledge flowing across firm-internal (unit) boundaries is an essential contribution to an organization's innovative performance. Knowledge, unfortunately, does not cross firm-internal boundaries as a matter of course. The different contacts an individual maintains in a firm's instrumental-formal and expressive-informal networks defines their personal communication profile - a profile that may or may not match their formal position within the firm. Through the contacts individuals maintain, they can entertain five different communication roles as they transfer knowledge within their firm; either internal to their own unit or brokering to other units. From among the five different roles, two are (unit) internally oriented and three are oriented toward others outside the unit, crossing firm-internal boundaries. We find that individuals who in their formal (but not in their informal) contacts are predominantly externally oriented will particularly contribute to innovative activity within the firm. Detailed case analysis of knowledge flows at a large European electronics and engineering multinational, provides evidence that certain combination of roles are more likely than others to be successful at bridging firm-internal boundaries as basis for innovative knowledge transfer, allowing individuals who combine these roles to play a special role in stimulating innovation. (C) 2015 Elsevier B.V. All rights reserved.
机译：跨越公司内部（单位）边界的知识是对组织创新绩效的重要贡献。不幸的是，知识当然不会跨越公司内部的界限。个人在公司的工具形式和表达形式网络中保持的不同联系定义了他们的个人沟通档案，即个人档案可能与企业在公司内的正式地位不符。通过个人保持的联系，他们可以在公司内部传播知识时扮演五种不同的沟通角色；在他们自己单位内部或与其他单位进行经纪。在这五个不同的角色中，有两个是（单位）内部导向的，三个是单位外部的导向，跨越了公司内部的界限。我们发现，正式（而非非正式）联系主要面向外部的个人将特别有助于公司内部的创新活动。对一家大型欧洲电子和工程跨国公司的知识流进行的详细案例分析提供了证据，表明某些角色组合比其他角色更有可能成功地跨越公司内部边界作为创新知识转移的基础，从而允许将这些角色组合在一起的个人在刺激创新方面发挥特殊作用。 （C）2015 Elsevier B.V.保留所有权利。

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