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首页> 外文期刊>Journal of Facilities Management >Maintenance of lift systems affecting resident satisfaction in low-cost high-rise residential buildings
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Maintenance of lift systems affecting resident satisfaction in low-cost high-rise residential buildings

机译：维护会影响低成本高层住宅建筑居民满意度的电梯系统

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摘要

Purpose - Providing quality low-cost high-rise residential housing for poor households remains a major concern worldwide and especially in Malaysia. Despite government effort to maintain the quality of the housing through the Housing Maintenance Program and IMalaysia Maintenance Fund Program (TP1M), the maintenance industry is still faced with serious housing quality problems in terms of facilities, one of which is the lift system. As the most expensive and important transportation system in a high-rise building, a lift system requires regular maintenance and inspection to provide safe and effective service to occupants. Unfortunately, most lift systems in Malaysia are not effectively maintained. The purpose of this paper is to examine contributing factors to the breakdown of lift systems, which greatly affect resident satisfaction in low-cost high-rise residential buildings. Design/methodology/approach - Semi-structured interviews were conducted with three stakeholders involved in maintenance management to identify the common causes of lift breakdown. Subsequently, a questionnaire survey was used to investigate resident satisfaction with the system. Findings - The results demonstrate vandalism as the most common cause for the frequent breakdown of lift system in low-cost housing. The study also reveals that there is a significant relationship between system breakdown rate and residents' satisfaction. Originality/value - The paper concludes with the recommendation that stakeholders, including both maintenance personnel and residents, should commit themselves to ensuring that the use and care of lift system are correct
机译：目的-为贫困家庭提供优质的低成本高层住宅仍然是全世界尤其是马来西亚的主要关注点。尽管政府通过住房维护计划和IMalaysia维护基金计划（TP1M）维护住房质量，但维护设施方面仍然面临严重的住房质量问题，其中之一就是电梯系统。电梯系统是高层建筑中最昂贵，最重要的运输系统，需要定期维护和检查，以为居住者提供安全有效的服务。不幸的是，马来西亚大多数电梯系统都没有得到有效维护。本文的目的是研究导致电梯系统故障的因素，这些因素极大地影响了低成本高层住宅建筑中的居民满意度。设计/方法/方法-与参与维护管理的三个利益相关者进行了半结构化访谈，以确定电梯故障的常见原因。随后，使用问卷调查来调查居民对该系统的满意度。调查结果-结果表明，故意破坏是廉价住房中电梯系统频繁故障的最常见原因。研究还表明，系统故障率与居民满意度之间存在显着关系。原创性/价值-本文最后提出建议，包括维护人员和居民在内的利益相关者应致力于确保正确使用和保养电梯系统

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  • 来源
    《Journal of Facilities Management》 |2018年第1期|17-25|共9页
  • 作者

    Cheong Peng Au-Yong; Nur Farhana Azmi; Nur Aaina Mahassan;

  • 作者单位

    Centre for Building, Construction and Tropical Architecture (BuCTA), Faculty of Built Environment, University of Malaya, Kuala Lumpur, Malaysia;

    Centre for Building, Construction and Tropical Architecture (BuCTA), Faculty of Built Environment, University of Malaya, Kuala Lumpur, Malaysia;

    Centre for Building, Construction and Tropical Architecture (BuCTA), Faculty of Built Environment, University of Malaya, Kuala Lumpur, Malaysia;

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  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

    Maintenance; Satisfaction; Performance; Breakdown; Housing; Lift system;

    机译：保养;满足;性能;分解;住房;升降系统;

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