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Management Support Model for Information Technology Outsourcing

机译：信息技术外包管理支持模型

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摘要

This study deals with the problem of outsourcing management, presenting a structure to support decision-making on effective information-technology outsourcing and highlighting the advantages and disadvantages that must be addressed. Since the study involves multiple variables, partially defined and conflicting objectives, and the will of decision-makers to broaden their understanding of the impact of decisions, the study used the multicriteria decision aid constructivist method to lead data collection and analysis. The chief results presented are: (i) a structured appraisal arranged by 8 strategic objectives and 107 performance indicators; (ii) the strengths and weaknesses of the status quo; and (iii) a process diagram for generating improvements. To ensure presentation of scientific and practical recognition in accordance with the constructivist path, the epistemological view adopted meets the scientific and practical requirements to ensure validity, legitimacy, and effectiveness of a model to support a decision-making process in a practical environment.
机译：本研究涉及外包管理的问题，提出了一种支持有效信息技术外包的决策和突出必须解决的优缺点的结构。由于该研究涉及多个变量，部分定义和相互冲突的目标，以及决策者的意志来扩大他们对决策的影响的理解，研究使用了多轨道决策援助构建方法来引导数据收集和分析。提交的首席结果是：（i）由8个战略目标和107个绩效指标安排的结构化评估; （ii）现状的优势和弱点; （iii）用于生成改进的过程图。为确保根据建构主义路径介绍科学和实践认可，所采用的认识论观点符合科学和实践的要求，以确保模型的有效性，合法性和有效性支持实际环境中的决策过程。

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