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Facility Management Process of an Office Building

机译：办公楼设施管理流程

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Interest in the effective facility management (FM) of office buildings is rapidly increasing because of a significant demand for increased reliability and performance of facilities to enhance employee productivity. In this paper, a process model is proposed for the facility management of office buildings, which is the preferred type of commercial property due to the growth of the current financial market in South Korea. To construct an FM process model, critical success factors and major activities of the office building FM are investigated. The proposed model simulates a real operational setting with characteristics of an office building as a commercial property. The model involves six sequential processes: (1)identify facility; (2)identify characteristics of tenants; (3)develop a facility management plan; (4)implement operation and maintenance; (5)collect new information and respond; and (6)analyze performance and perform complementary actions. The model builds on the integration definition for the function modeling (IDEF0) process in order to define the object requirement and relationships for sharing FM information. The aim of this process model is to align the FM objectives with the enhancement of profit. The applicability and effectiveness of the model are evaluated by five FM experts. This research will help us to understand the practical function of the FM of an office building, because this process model is developed based on thorough industry case studies, interviews, and an extensive survey.
机译：由于强烈要求提高设施的可靠性和性能以提高员工的工作效率，因此对办公建筑的有效设施管理（FM）的兴趣迅速增加。本文提出了一种用于办公楼设施管理的过程模型，由于韩国当前金融市场的增长，这是首选的商业物业类型。为了构建FM过程模型，研究了办公大楼FM的关键成功因素和主要活动。所提出的模型模拟具有办公楼作为商业物业的特征的实际操作环境。该模型涉及六个顺序过程：（1）识别设施； （2）确定租户的特征； （3）制定设施管理计划； （四）实施运维； （5）收集新信息并做出回应； （6）分析绩效并采取互补行动。该模型建立在功能建模（IDEF0）过程的集成定义上，以便定义对象需求和共享FM信息的关系。该流程模型的目的是使FM目标与利润的增长保持一致。该模型的适用性和有效性由五名FM专家评估。这项研究将帮助我们了解办公楼FM的实际功能，因为此过程模型是基于全面的行业案例研究，访谈和广泛调查而开发的。

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