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首页> 外文期刊>Journal of Library & Information Services in Distance Learning >Ask Me Anything!: Reaching out to Online Students in Higher Education through Librarian-Led Virtual Office Hours
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Ask Me Anything!: Reaching out to Online Students in Higher Education through Librarian-Led Virtual Office Hours

机译：提出任何问题！：通过图书馆员领导的虚拟办公时间，与在线的高等教育学生接触

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摘要

Offering students synchronous research and reference help can be a challenge for libraries that offer services at a distance. Virtual office hours can be a means of overcoming this challenge, allowing patrons the opportunity to seek timely point-of-need assistance. The author implemented a librarian-led virtual office hours pilot project at her home institution, Athabasca University. The program was initially received enthusiastically, but fewer and fewer patrons availed themselves of the service as the pilot progressed. This paper explores the implementation of the virtual office hours pilot project and its outcomes, and concludes with a discussion of how the pilot could have been more successfully carried out.
机译：为学生提供同步的研究和参考帮助对于可能提供远距离服务的图书馆可能是一个挑战。虚拟办公时间可以克服这一挑战，使顾客有机会及时寻求急需的帮助。作者在她的家乡阿萨巴斯卡大学（Athabasca University）实施了由图书馆员领导的虚拟办公时间试点项目。该计划最初受到热烈欢迎，但是随着飞行员的进步，越来越少的顾客开始使用这项服务。本文探讨了虚拟办公时间试点项目的实施情况及其成果，并在最后讨论了如何更成功地进行试点。

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