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首页> 外文期刊>Journal of Management in Engineering >Emotional Intelligence for Managing Conflicts in the Sociocultural Norms of the Thai Construction Industry
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Emotional Intelligence for Managing Conflicts in the Sociocultural Norms of the Thai Construction Industry

机译：用于管理泰国建筑业社会文化规范中冲突的情绪智力

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摘要

Although research has been done to investigate the relationship between emotional intelligence and conflict-resolution styles, such research has not been done in the construction industry particularly by considering the influence of sociocultural norms. Data were collected using questionnaire surveys from project managers and engineers (PMEs) in Thailand. The results show that PMEs with high emotional intelligence frequently use the accommodating conflict-resolution style because of the collectivist nature of Thai culture which tends to uphold harmony among people. However, emotionally intelligent PMEs are also flexible. They are not always accommodating, but also comfortable in using the collaborating conflict-resolution style to find win-win solutions and satisfy all parties involved, contrary to their sociocultural norms. The implication of the finding is that construction organizations should consider incorporating emotional intelligence into their exiting human resource-development programs.
机译：尽管已经进行了研究来研究情商和冲突解决方式之间的关系，但是在建筑业中还没有进行这种研究，特别是考虑到社会文化规范的影响。数据是使用泰国的项目经理和工程师（PME）进行的问卷调查收集的。结果表明，由于泰国文化的集体主义性质，倾向于维护人与人之间的和谐，具有较高情商的PME经常使用宽容的冲突解决方式。但是，具有情感智能的PME也很灵活。他们并不总是宽容，但也乐于使用协作的冲突解决方式来找到双赢的解决方案并满足所有有关方面的要求，这与他们的社会文化规范背道而驰。该发现的含义是建筑组织应考虑将情商纳入其现有的人力资源开发计划中。

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