Creating Shared Understanding in Heterogeneous Work Groups: Why It Matters and How to Achieve It

EVA ALICE CHRISTIANE BITTNER; JAN MARCO LEIMEISTER

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Creating Shared Understanding in Heterogeneous Work Groups: Why It Matters and How to Achieve It

机译：在不同的工作组中建立共识：为什么重要以及如何实现

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Shared understanding has been claimed to be crucial for effective collaboration of researchers and practitioners. Heterogeneity in work groups further strengthens the challenge of integrating understanding among diverse group members. Nevertheless, shared understanding and especially its formation are largely unexplored. After conceptualizing shared understanding, we apply collaboration engineering to derive a validated collaboration process module (compound thinkLet "MindMerger") to systematically support heterogeneous work groups in building shared understanding. We conduct a large-scale action research study at a German car manufacturing company. The evaluation indicates that with the use of MindMerger, team learning behaviors occur, and shared understanding of the tasks in complex work processes increases among experienced diverse tool and dye makers. Thus, the validated compound thinkLet MindMerger provides designers of collaborative work practices with a reusable module of activities to solve clarification issues in group work early on. Furthermore, findings from the field study contribute to the conceptualization of the largely unexplored phenomenon of shared understanding and its formation.

机译：共识被认为对研究人员和从业人员的有效合作至关重要。工作组中的异质性进一步加剧了整合不同组成员之间的理解的挑战。然而，人们对共同的理解，尤其是它的形成尚无定论。在概念化共享的理解之后，我们应用协作工程来推导经过验证的协作过程模块（复合thinkLet “ MindMerger ”），以系统地支持异构工作组建立共享的理解。我们在一家德国汽车制造公司进行了大规模的行动研究。评估表明，通过使用MindMerger，团队学习行为会发生，并且经验丰富的各种工具和染料制造商对复杂工作流程中任务的共享理解也会增加。因此，经过验证的化合物thinkLet MindMerger可为协作工作实践的设计者提供可重用的活动模块，以尽早解决小组工作中的澄清问题。此外，实地研究的发现有助于概念化的共同理解和形成的很大程度上未探索的现象。

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来源
《Journal of management information systems》 |2014年第1期|111-143|共33页
作者
EVA ALICE CHRISTIANE BITTNER; JAN MARCO LEIMEISTER;
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作者单位

Department of Kassel University, Germany;

Department at Kassel University;

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原文格式 PDF
正文语种 eng
中图分类
关键词
collaboration engineering; group collaboration; heterogeneous groups; knowledge integration; shared understanding; thinkLet;

机译：协作工程;小组合作;异类知识整合;共同的理解;thinkLet;

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Creating Shared Understanding in Heterogeneous Work Groups: Why It Matters and How to Achieve It

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