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首页> 外文期刊>Journal of Management Inquiry >Making Sense in Pitch Darkness: An Exploration of the Sociomateriality of Sensemaking in Crises
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Making Sense in Pitch Darkness: An Exploration of the Sociomateriality of Sensemaking in Crises

机译：在漆黑的黑暗中有意义：危机中有意义的社会物质性探索

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A brief failure of one item on the display of the information system (IS) on Flight AF 447 wrought havoc in the coordination between the pilots and the aircraft, leading to the loss of all 228 lives on board. In this essay, we ask the following question: How can the very instruments supposed to ensure our safety and make organizations more reliable lead a team to destruction? We propose that the imbrication of material and human agencies in such highly automated systems drives an attitude of mindful indifference (i.e., the capacity for experienced operators to distinguish problems that could turn into critical ones from problems that can be tolerated on account of the overall system reliability). An abrupt change in this imbrication provoked emotional distress and focused the pilots' attention toward the machine, instead of triggering an organizational process of sensemaking. We highlight the role of leadership in such situations.
机译：AF 447航班信息系统（IS）显示屏上的一个项目短暂失灵，严重破坏了飞行员与飞机之间的协调，导致机上228人全部丧生。在本文中，我们提出以下问题：应该用来确保我们的安全并提高组织可靠性的工具如何导致团队遭受破坏？我们建议，在这种高度自动化的系统中，物质和人为因素的灌输会驱使人们保持漠不关心的态度（即，经验丰富的操作员能够将可能变成关键问题的问题与由于整个系统而可以容忍的问题区分开来的能力可靠性）。这种突然的变化引起了情绪困扰，使飞行员的注意力集中在了机器上，而不是触发了组织感官的过程。我们强调在这种情况下领导的作用。

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