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Wayfinding in Libraries: Can Problems Be Predicted?

机译:图书馆中的寻路:可以预测问题吗?

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The main library at the authors' university campus, with its large size and multiple-level structures, is challenging for patrons to navigate. Requests for directions are among the most frequently posed questions at help desks in this library. As a first step toward improving wayfinding aids, such as maps or signs, we took a spatial science perspective of combining spatial and behavioral approaches to reveal objectively areas where wayfinding problems occur. To this end, we employed formal spatial descriptions of the environment addressing visibility, layout complexity, and connectivity. The term coined in the literature for these methods is "space syntax." Additionally, we used a behavioral approach to investigate actual wayfinding behaviors of library patrons and compared these behaviors with the results of the space syntax analysis. The results show that a building's layout complexity and visual access potentially predicts how well patrons find their goals (books and other materials). Other aspects such as signs or individual characteristics of patrons were also found to play a role in understanding human wayfinding performance. The goal of this study was to broadly explore wayfinding problems in relation to the environment and to individual characteristics of patrons, such as their familiarity and sense of direction. Our approach introduces an objective perspective to assess wayfinding problems in libraries. Thereby, it provides potentially valuable information for library administrators towards the improvement of the design of library wayfinding systems. ;wayfinding, space syntax, library, wayfinding systems.
机译:作者大学校园的主要图书馆规模大,结构多层次,对顾客来说是一个挑战。在该库的服务台中,问路要求是最常见的问题之一。作为改进诸如地图或标志之类的寻路辅助工具的第一步,我们从空间科学的角度出发,结合了空间和行为方法,以客观地揭示发生寻路问题的区域。为此,我们采用了对环境的形式化空间描述,以解决可见性,布局复杂性和连通性。文献中为这些方法创造的术语是“空间语法”。此外,我们使用行为方法来调查图书馆顾客的实际寻路行为,并将这些行为与空间语法分析的结果进行比较。结果表明,建筑物的布局复杂性和可视性可能预测顾客找到他们的目标(书籍和其他材料)的程度。还发现其他方面,例如顾客的标志或个人特征,在理解人类寻路性能中也起作用。这项研究的目的是广泛探索与环境和顾客个人特征有关的寻路问题,例如他们的熟悉程度和方向感。我们的方法引入了一种客观的观点来评估图书馆中的寻路问题。因此,它为图书馆管理员提供了可能有价值的信息,以改善图书馆寻路系统的设计。 ;寻路,空间语法,库,寻路系统。

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