Customer Service Development Program - A Training Program for Client Facing Workers in the Water Industry

Sharon Carroll-Tidman

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Customer Service Development Program - A Training Program for Client Facing Workers in the Water Industry

机译：客户服务开发计划-针对水行业中面向客户的工人的培训计划

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This paper provides an overview of the Customer Service Training Program that premiered at the Spring 2018 conference. The objective of this program is to prepare individuals to provide high quality customer service to water industry customers. This paper will discuss the skill needs and provide an overview of the water industry and customer service training that prepares an individual to competently work with water industry customers.

机译：本文概述了在2018年春季会议上首次亮相的客户服务培训计划。该计划的目的是使个人做好准备，为水行业客户提供高质量的客户服务。本文将讨论技能需求，并对水行业和客户服务培训进行概述，从而使个人做好与水行业客户一起胜任工作的准备。

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《Journal of the New England Water Works Association》 |2018年第4期|263-265|共3页
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Sharon Carroll-Tidman;
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Customer Service Development Program - A Training Program for Client Facing Workers in the Water Industry

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