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首页> 外文期刊>Journal of organizational behavior management >Using Task Clarification and Feedback Training to Improve Staff Performance in an East African Nongovernmental Organization
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Using Task Clarification and Feedback Training to Improve Staff Performance in an East African Nongovernmental Organization

机译：使用任务澄清和反馈培训来改善东非非政府组织的员工绩效

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摘要

The present study used a multiple-baseline design to illustrate the effectiveness of an intervention package consisting of a multipurpose job aid and feedback training in improving the performance of supervisors and animal trainers in a nongovernmental organization headquartered in East Africa. Prior to the intervention, the performance of three supervisors and three animal trainers was suboptimal. Performance improved when supervisors were taught to use the job aid and provide feedback, and reached a high and consistent level during a subsequent phase, in which supervisors used the job aid independently. Limited maintenance and generalization data suggest that the intervention package produced lasting and generalized effects, and social validity data suggest that supervisors viewed the intervention as acceptable. These findings appear to be the first experimentally controlled demonstration of the potential value of organizational behavior management in improving performance in nongovernmental organizations working in resource-poor areas.
机译：本研究使用多基线设计来说明一套干预措施的有效性，该干预措施由多用途工作援助和反馈培训组成，可改善总部设在东非的一个非政府组织的主管和动物培训师的绩效。在进行干预之前，三名主管和三名动物培训师的表现都不理想。当指导主管使用工作辅助工具并提供反馈时，绩效得以提高，并在随后的阶段达到了较高且一致的水平，在此阶段，主管独立使用工作辅助工具。有限的维护和一般化数据表明干预措施产生了持久且普遍的影响，而社会有效性数据表明主管人员认为干预是可以接受的。这些发现似乎是对组织行为管理在提高在资源贫乏地区工作的非政府组织绩效中的潜在价值的第一个实验控制的证明。

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