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首页> 外文期刊>Journal of Parallel and Distributed Computing >The unified chart of mobility services: Towards a systemic approach to analyze service quality in smart mobility ecosystem
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The unified chart of mobility services: Towards a systemic approach to analyze service quality in smart mobility ecosystem

机译：出行服务统一图表：迈向系统方法分析智能出行生态系统中的服务质量

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摘要

Local transportation services are an essential component of urban infrastructures. The constantly growing requirements and expectations from several stakeholders, ranging from public authorities, operators and passengers, demand a deep rethinking of the entire system. Such services must be oriented towards sustainability in everyday life, requiring systemic approaches capable of fostering Quality of Service (QoS) improvements.This paper aims at highlighting the main facets of QoS from different perspectives (service providers', stakeholders', passengers' and commuters') and proposes a systemic modeling approach that supports the design, implementation and monitoring of a QoS system in smart mobility. The whole architectural framework is described and UCoMS, the platform for analyzing QoS, is proposed. The approach has been validated in the Apulia region in the South of Italy, using taxonomy of quality indicators and service levels on the basis of the European and Italian regulatory backgrounds. (C) 2019 Elsevier Inc. All rights reserved.
机译：本地交通服务是城市基础设施的重要组成部分。来自公共当局，运营商和乘客的几个利益相关者不断增长的要求和期望，要求对整个系统进行深刻的反思。此类服务必须面向日常生活中的可持续性，要求采用能够促进服务质量（QoS）改善的系统方法。本文旨在从不同角度（服务提供商，利益相关方，乘客和通勤者）突出QoS的主要方面），并提出了一种系统建模方法，该方法可支持智能移动性中QoS系统的设计，实现和监控。描述了整个架构框架，并提出了用于分析QoS的平台UCoMS。该方法已在意大利南部的普利亚地区进行了验证，方法是根据欧洲和意大利的监管背景，使用质量指标和服务水平的分类法。 （C）2019 Elsevier Inc.保留所有权利。

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