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A multilevel framework to enhance organizational resilience

机译：一个多级框架，以提高组织弹性

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摘要

Organizational resilience is a capacity that emerges at multiple levels. Although the multilevel character of organizations has been generally acknowledged in existing organizational studies, there is a lack of theoretical and empirical studies that address how it affects organizational resilience. To adress this gap, this article offers a multilevel framework applicable to enhance organizational resilience and presents an empirical study to probe the impact of multilevel elements on organization's capacity for responding to critical situations. More specifically, the new framework will help an organization to enhance its resilience through a process of self-assessment on crisis preparedness and response capacity. This process will allow the organization to identify and remedy potential vulnerabilities in the interaction between its organs as well as environment. We argue that crisis management and organizational resilience are mutually shaped across multiple levels, from individual, organizational, to environmental. These multiple levels are operationalized oper-ationalization in four phases: (1) reviewing and monitoring context, (2) testing preparedness, (3) analysing and assessing responses, and (4) strengthening capabilities. In these phases, we underline that resilience management requires continuous embracing of the dynamic processes within an organizational system and its environment. To validate the framework, we present an empirical study on a security organization, and describe the results to demonstrate how to utilise the tool in practice. In conclusion, we discuss how the multilevel framework can be further applied towards building stronger resilience management.
机译：组织恢复能力是多层突出的能力。虽然组织的多级特征一般在现有的组织研究中承认，但缺乏理论和实证研究，这些研究涉及如何影响组织恢复力。为了地址这种差距，本文提供了一种适用于增强组织弹性的多级框架，并提出了一个实证研究，以探讨多级别要素对组织回应危急情况的能力的影响。更具体地说，新框架将有助于组织通过对危机准备和反应能力的自我评估过程来增强其弹性。此过程将允许本组织识别和纠正其器官与环境之间的互动中的潜在漏洞。我们认为，危机管理和组织恢复力相互塑造多个层面，从个人，组织到环境。这些多个水平是四个阶段的运营运算，（1）审查和监测上下文，（2）测试准备，（3）分析和评估答复，（4）加强能力。在这些阶段，我们强调了恢复性管理需要持续接受组织系统和环境中的动态流程。为了验证框架，我们对安全组织提出了一个实证研究，并描述了演示如何在实践中使用该工具的结果。总之，我们讨论多级框架如何进一步应用于建立更强的复原性管理。

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  • 来源
    《Journal of risk research》 |2020年第6期|713-738|共26页
  • 作者

    Justyna Tasic; Sulfikar Amir; Jethro Tan; Majeed Khader;

  • 作者单位

    Sociology Programme School of Social Sciences Nanyang Technological University Singapore Interdisciplinary Graduate Programme and Institute of Catastrophe Risk Management Nanyang Technological University Singapore;

    Sociology Programme School of Social Sciences Nanyang Technological University Singapore;

    Home Team Behavioural Sciences Centre Singapore Ministry of Home Affairs Singapore;

    Home Team Behavioural Sciences Centre Singapore Ministry of Home Affairs Singapore Psychology Programme School of Social Sciences Nanyang Technological University Nanyang Drive Singapore;

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  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

    Resilience; crisis management; multilevel analysis; organizational learning;

    机译：弹力;危机管理;多级分析;组织学习;

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