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Aviation crew resource management - a critical appraisal, in the tradition of reflective practice, informed by flight and cabin crew feedback

机译:航空船员资源管理 - 在反思实践传统中,在飞行和机组人员的反馈中获悉,这是一项批判性评估

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摘要

Credited with numerous successes, such as the saving of 185 lives at Sioux City, crew resource management (CRM) serves a fast-paced and fast-changing industry. In the tradition of reflective practice, this paper presents a timely practitioner-informed critique with the intention of both improving the pedagogy of CRM training and identifying applications beyond aviation: other high-risk industries are experiencing the sorts of catastrophic failures seen by commercial aviation in the 1960s and 1970s. The questionnaire survey produced expected and unexpected results. Unexpected results included the claim that practicing CRM brings psycho-social benefits. Suggested improvements to the pedagogy of CRM training included the widening of the CRM training audience to include operational personnel other than flight and cabin crew, and introduction of experiential/action learning (learning-by-doing) exercises, such as spending time in a full-function, three-axis flight-simulator. Research in the field of educational technology and curricula has shown experiential/action learning to be the most effective mode of teaching. The quality of survey participants' suggestions confirms the usefulness of craft knowledge and practitioner feedback specifically, and of reflective practice generally.
机译:贷方凭借众多成功,如施工资源管理(CRM)的储蓄185年的挽救,供应快节奏和不断变化的行业。在反思实践的传统中,本文提出了一个及时的从业者知情的批评,目的是改善CRM培训的教育学,并识别超越航空的应用:其他高风险行业正在经历商业航空所看到的灾难性失败20世纪60年代和70年代。调查调查结果预期和意外结果。意外结果包括申请练习CRM带来心理社会福利。建议改进CRM培训的教学意见包括加宽CRM培训观众,包括除了飞行和机组人员以外的运营人员,以及介绍经验/行动学习(学习)练习,如花费时间 - 功能,三轴飞行模拟器。教育技术与课程领域的研究表明了经验/行动学习成为最有效的教学方式。调查参与者的建议质量证实了工艺知识和从业者反馈的有用性,以及反思实践一般。

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