Fuzzy importance-performance analysis for determining critical service attributes

Wei-Jaw Deng

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Fuzzy importance-performance analysis for determining critical service attributes

机译：模糊重要性-绩效分析，用于确定关键服务属性

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摘要

Purpose - The purpose of this paper is to propose a novel approach of fuzzy importance-performance analysis (FIPA) to replace conventional importance-performance analysis (IPA) for determining critical service attributes those really need to improve for a

机译：目的-本文的目的是提出一种模糊重要性－绩效分析（FIPA）的新方法，以代替常规的重要性－绩效分析（IPA）来确定那些真正需要改进的关键服务属性。

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来源
《International journal of service industry management》 |2008年第2期|p.252-270|共19页
作者
Wei-Jaw Deng;
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作者单位

Graduate School of Business Administration, Chung Hua University, Hsinchu, Taiwan;

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原文格式 PDF
正文语种 eng
中图分类社会科学总论;
关键词
fuzzy logic; customer services quality; performance measures;

机译：模糊逻辑;客户服务质量;绩效考核;

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1. Fuzzy Neural Based Importance-performance Analysis For Determining Critical Service Attributes [J] . Wei-Jaw Deng, Wen Pei Expert systems with applications . 2009,第2p2期

机译：确定关键服务属性的基于模糊神经元的重要性-性能分析
2. Back-propagation neural network based importance-performance analysis for determining critical service attributes [J] . Wei-Jaw Deng, Wen-Chin Chen, Wen Pei Expert systems with applications . 2008,第2期

机译：基于反向传播神经网络的重要性-性能分析，用于确定关键服务属性
3. Identifying critical service quality attributes for higher education in hospitality and tourism: Applications of the Kano model and importance-performance analysis (IPA) [J] . Nien-Te Kuo, Kuo-Chien Chang, Chia-Hui Lai African Journal of Business Management . 2011,第30期

机译：识别招待和旅游中高等教育的关键服务质量属性：KANO模型和重要性分析的应用（IPA）
4. Importance Performance Analysis Based Fuzzy Neural for Determining Critical Service Attributes [C] . Zheng Hong-Zhen, Chu Dian-Hui, Xu Xiaofei International Conference on Artificial Intelligence and Computational Intelligence;AICI '09 . 2009

机译：基于重要性性能分析的模糊神经元确定关键服务属性
5. Relevant attributes in assessment for design features of indoor games halls: The application of importance-performance analysis. [D] . Chan, Ping-Cheung Patrick. 2005

机译：室内游戏大厅设计特征评估中的相关属性：重要性-性能分析的应用。
6. Importance-Performance Matrix Analysis (IPMA) to Evaluate Servicescape Fitness Consumer by Gender and Age [O] . Jerónimo García-Fernández, Jesús Fernández-Gavira, Antonio Jesús Sánchez-Oliver, 2020

机译：重要性 - 性能矩阵分析（IPMA）通过性别和年龄评估服务型健身消费者
7. 1 Fuzzy Neural Based Importance-Performance Analysis for Determining Critical Service Attributes [O] . Wei-jaw Deng, Wen Pei 2014

机译：基于模糊神经网络的重要性分析确定关键服务属性

Fuzzy importance-performance analysis for determining critical service attributes

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