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首页> 外文期刊>International journal of service industry management >Equilibrating resources and challenges during crises: a framework for service ecosystem well-being
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Equilibrating resources and challenges during crises: a framework for service ecosystem well-being

机译：在危机期间平衡资源和挑战：服务生态系统福祉的框架

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Purpose This article explores the impact of crises, such as the coronavirus pandemic, on service industries, service customers, and the service research community. It contextualizes pandemics in the realm of disasters and crises, and how they influence actors' well-being across the different levels of the service ecosystem. The paper introduces a resources-challenges equilibrium (RCE) framework across system levels to facilitate service ecosystem well-being and outlines a research agenda for service scholars. Design/methodology/approach Literature on disasters, crises, service and well-being is synthesized to embed the COVID-19 pandemic in these bodies of work. The material is then distilled to introduce the novel RCE framework for service ecosystems, and points of departure for researchers are developed. Findings A service ecosystems view of well-being co-creation entails a dynamic interplay of actors' challenges faced and resource pools available at the different system levels. Research limitations/implications Service scholars are called to action to conduct timely and relevant research on pandemics and other crises, that affect service industry, service customers, and society at large. This conceptual paper focuses on service industries and service research and therefore excludes other industries and research domains. Practical implications Managers of service businesses as well as heads of governmental agencies and policy makers require an understanding of the interdependence of the different system levels and the challenges faced versus the resources available to each individual actor as well as to communities and organizations. Social implications Disasters can change the social as well as the service-related fabric of society and industry. New behaviors have to be learned and new processes put in place for society to maintain well-being and for service industry's survival. Originality/value This paper fuses the coronavirus pandemic with service and well-being research, introduces a resources-challenges equilibrium framework for service ecosystem well-being and outlines a research agenda.
机译：目的本文探讨了危机的影响，如冠状病毒大流行，在服务业，服务客户和服务研究界。它在灾难和危机领域中展示了淫荡，以及它们如何影响行动者对服务生态系统的不同层次。本文介绍了跨系统级别的资源挑战均衡（RCE）框架，以促进服务生态系统福祉，并概述服务学者的研究议程。设计/方法/方法文学灾害，危机，服务和福祉是合成的，以嵌入这些工作机构中的Covid-19大流行。然后蒸馏材料以介绍用于服务生态系统的新型RCE框架，并且开发了研究人员的出发点。调查结果福祉共同创造的服务生态系统视图需要行动者的动态相互作用，以及不同系统级别可用的面临的挑战和资源池。研究局限/影响服务学者呼吁采取行动，对大熊猫和其他危机进行及时和相关的研究，影响服务业，服务客户和社会的大型危机。这种概念论文侧重于服务行业和服务研究，因此排除了其他行业和研究领域。服务业务的实际含义管理人员以及政府机构和政策制定者的负责人需要了解不同系统水平的相互依存，并且对每个人演员以及社区和组织的资源面临的挑战。社会影响灾害可能会改变社会和社会和行业的与服务有关的结构。必须学习新行为，并为社会提供福祉和服务业的生存。原创性/价值本文使冠状病毒与服务和幸福研究融合，介绍了资源 - 挑战服务生态系统福祉的均衡框架，并概述了一项研究议程。

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