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The KIBS paradox and structural holes

机译：KIBS悖论和结构孔

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摘要

A first aim of this paper is to discuss the problem of vertical competition between suppliers of knowledge-intensive business services (KIBS) and their customers. The problem stems from the fact that the former transfer knowledge to the latter, thereby placing the latter in a position to produce the previously-purchased services by themselves (the KIBS paradox). A second aim is to demonstrate how KIBS deal with this problem. A literature review provides the elements we need to identify the competitive issue that these organisations face. Then we try to explain how KIBS deal with this issue, drawing on two theoretical approaches: (ⅰ) Burt's social structural theory of competition; and (ⅱ) the concepts developed in the knowledge management literature relating to intra- and inter-organisational knowledge processes. The results of this theoretical work provide an avenue for further research on KIBS and relevant implications for practitioners.
机译：本文的首要目的是讨论知识密集型业务服务（KIBS）的供应商与其客户之间的纵向竞争问题。问题源于前者将知识转移到后者，从而使后者能够自己产生先前购买的服务的事实（KIBS悖论）。第二个目的是演示KIBS如何处理此问题。文献综述提供了我们确定这些组织所面临的竞争性问题所需的要素。然后，我们尝试使用两种理论方法来说明KIBS如何处理这一问题：（ⅰ）Burt的竞争社会结构理论； （ⅱ）知识管理文献中提出的与组织内和组织间知识过程有关的概念。这项理论工作的结果为进一步研究KIBS及其对从业者的相关影响提供了一条途径。

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