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摘要

BSI has recently adopted two new international standards on customer service (ISO 10001 and ISO 100031 as BS ISOs. BS ISO 10001 Customer satisfaction. Guidelines on codes of conduct and BS ISO 10003 Customer satisfaction. Guidelines on dispute resolution external to organizations join BS ISO 10002 Guidelines for complaints handling in organizations and BS 8477 Code of practice for customer service to form a comprehensive suite of standards dealing with prevention of complaints through to handling and dispute resolution.
机译:BSI最近采用了两个新的客户服务国际标准(ISO 10001和ISO 100031作为BS ISO。BS ISO 10001客户满意度。行为准则和BS ISO 10003客户满意度指南。组织外部的争议解决指南加入BS ISO 10002组织中的投诉处理准则和BS 8477客户服务业务守则,形成了一套全面的标准,涉及从投诉的预防到处理和争议解决。

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