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Providing technology support: The never-ending story of today's library

机译：提供技术支持：当今图书馆永无止境的故事

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摘要

The purpose of this article is threefold. First, to introduce into journal literature a multi-year statistical analysis of the daily work required to keep the technologies found in today's academic libraries operational, and to situate this daily maintenance effort in the context of the additional responsibilities of technical staff. Second, given the volume and variety of daily maintenance work and the additional special projects and routine duties of technical staff, to present a parallel assessment of customer satisfaction with the daily maintenance effort. Data about the work and about customer satisfaction with the work are both crucial to understanding the scope of duties and staffing required to provide the hi-tech library services, collections and equipment that will meet or exceed user needs and expectations. Third, to provide examples of how these data are used to support strategic decisions and plans that will move libraries toward their goal.
机译：本文的目的是三方面的。首先，将对日常工作进行多年统计分析，以保持当今高校图书馆中使用的技术正常运行，并根据技术人员的额外职责来安排日常维护工作。其次，考虑到日常维护工作的数量和种类以及额外的特殊项目和技术人员的日常职责，对客户对日常维护工作的满意度进行平行评估。有关工作的数据以及客户对工作的满意度，对于了解提供或满足用户需求和期望的高科技图书馆服务，馆藏和设备所需的职责范围和人员配备，都是至关重要的。第三，提供示例说明如何使用这些数据来支持战略决策和计划，这些决策和计划将使图书馆朝着其目标迈进。

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  • 来源
    《Library Computing》 |2000年第2期|p.105-117|共13页
  • 作者

    Denise A Troll Melanie D Myers;

  • 作者单位

    The authors Denise A. Troll is Assistant University Librarian for Library Information Technology (LIT) at Carnegie Mellon University, Pittsburgh, Pennsylvania, USA and a Distinguished Fellow in the Digital Library Federation. Melanie D. Myers is Head of LIT Operations, Carnegie Mellon University, Pittsburgh, Pennsylvania, USA and Chair of the Sirsi Unicorn User Group International (UUGI).;

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