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Evaluating the intellectual assets in the Scholarship and Collections directorate at the British Library

机译：在大英图书馆的奖学金和馆藏管理部评估智力资产

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摘要

Purpose - The purpose of this paper is to evaluate the intellectual assets within the Scholarship and Collections directorate at the British Library. Design/methodology/approach - A phenomenographic approach is used gathering data via 25 in depth interviews with directorate staff and stakeholders complemented by document analysis. Findings - The findings identified issues specific to British Library such as the need for more clearly definitions of key business areas, and untapped resources within the directorate. Research limitations/implications - This study was limited to a single directorate within the British Library. From the findings a balanced scorecard was developed for the directorate adaptable for all departments within the directorate. The model could be adapted for other organisations. Practical implications - The study illustrates the value of adaptable scorecards allowing individual key performance indicators (KPIs) to be tailored to suit each department's needs and ensure equal representation. Using the model would allow for internal benchmarking to take place. Originality/value - This research presents a scorecard model that allows intellectual assets to be considered alongside traditional performance indicators and acknowledge the value of intellectual assets within the organisation.
机译：目的-本文的目的是评估大英图书馆奖学金和馆藏管理部的知识资产。设计/方法/方法-采用现象学方法，通过与领导人员和利益相关者进行25次深度访谈来收集数据，并辅以文件分析。调查结果-调查结果确定了大英图书馆特有的问题，例如需要更清晰地定义关键业务领域，以及总局内部尚未开发的资源。研究的局限性/意义-这项研究仅限于大英图书馆的一个总局。根据调查结果，为董事会制定了平衡计分卡，以适应董事会内所有部门的需求。该模型可以适用于其他组织。实际意义-该研究说明了适应性记分卡的价值，该记分卡允许对各个关键绩效指标（KPI）进行定制，以适应每个部门的需求并确保代表平等。使用该模型将允许进行内部基准测试。原创性/价值-这项研究提出了一种记分卡模型，该模型允许将智力资产与传统绩效指标一起考虑，并认可组织内智力资产的价值。

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