The use of the Internet by individuals certainly has added another dimension of clout to people who feel they have been wrongly treated by a vendor. Unfortunately, an enraged but in this circumstance uninformed customer (from our research, and our opinion) can damage a small business even in the absence of any evidence of culpability by the repair facility. We have a situation where an individual developed a crankcase crack in a field overhauled very high time case from multiple TBO runs. The case was weld repaired by the vendor and certified as serviceable. The field mechanic who did the overhaul (an acquaintance of the owner) said it was not his fault, which apparently was satisfactory to the engine owner, despite the fact that the mechanic doing the assembly plays a critical role in not causing asymmetrical loads (which promote cracks).
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