Editor's Note: Stephen Hackett is a former Apple Store Genius. This is an excerpt from his eBook, Bartending: Memoirs of an Apple Genius (Hackett Technical Mpd/a, LLC, 2012; geniusmemoirs.com). Hard drive failures, like car crashes, are inevitable. Hard drives have spinning platters and fast-moving arms. Like all things with small moving parts, they are very fragile, almost designed to fail. As you can imagine, Geniuses have to give people bad news about their drives (and their data) all the time.
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