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Investigating the causal link between a management improvement technique and organizational performance: The case of the HPO framework

机译:调查管理改进技术与组织绩效之间的因果关系:HPO框架案例

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Purpose - An important question in contemporary research is: do certain management practices cause better performance or do better performing organizations find it easier to adopt certain management practices? This question is also of importance when applying the high performance organization (HPO) framework, which is a scientifically validated technique designed to achieve and sustain a high level of performance. Many research studies correlate the HPO framework with improved organizational performance. There are, however, no studies which explicitly look at the causal relationship. This paper aims to provide empirical evidence of causality. Design/methodology/approach - Longitudinal research was conducted at two companies. An HPO diagnosis was conducted at each company, after which management implemented the HPO framework. Two units at each company were selected as case studies. Data were collected, using a questionnaire and interviews, at the beginning and after 18 months, when the diagnoses were repeated. A linear regression analysis was performed to interpret the data. Findings - Despite exposure to the same HPO framework techniques, organizational units achieved significantly different outcomes. In each company, one unit achieved a higher HPO score and higher organizational results, while the other unit had no change, or a lower HPO score and lower organizational results. The key factor was the manner in which unit managers applied the HPO framework. Practical implications - Optimal effectiveness for the HPO framework occurs when management incorporates the HPO factors into the workplace and strives diligently to improve performance. Originality/value - This research responds to the question "Do certain management practices cause better performance or do better performing organizations find it easier to adopt certain management practices?"
机译:目的-当代研究中的一个重要问题是:某些管理实践会导致更好的绩效,还是绩效更好的组织发现更容易采用某些管理实践?在应用高性能组织(HPO)框架时,该问题也很重要,该框架是一项经过科学验证的技术,旨在实现和维持较高的绩效水平。许多研究将HPO框架与改善的组织绩效联系起来。但是,尚无任何研究明确探讨因果关系。本文旨在提供因果关系的经验证据。设计/方法/方法-在两家公司进行了纵向研究。在每家公司都进行了HPO诊断,之后管理层实施了HPO框架。选择每个公司的两个部门作为案例研究。在重复诊断的18个月开始和18个月后,使用问卷和访谈收集数据。进行线性回归分析以解释数据。调查结果-尽管采用相同的HPO框架技术,但组织单位仍取得了明显不同的结果。在每家公司中,一个部门获得了更高的HPO得分和更高的组织结果,而另一部门则没有变化,或者更低的HPO得分和更低的组织结果。关键因素是单位经理应用HPO框架的方式。实际意义-当管理层将HPO因素纳入工作场所并努力提高绩效时,HPO框架将达到最佳效果。独创性/价值-这项研究回答了以下问题:“某些管理实践会导致更好的绩效,还是绩效更好的组织发现更容易采用某些管理实践?”

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