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Impact of ISO 9000 certification on firm performance: evidence from Brazil

机译:ISO 9000认证对公司绩效的影响:来自巴西的证据

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Purpose - The purpose of this paper is to investigate the impact of ISO 9000 certification on three dimensions of firm performance that are theoretically derived to have a relationship with the adoption of ISO 9000 standards, namely, sales revenue, cost of goods sold/sales revenue, and the asset turnover ratio (sales/total assets).Design/methodology/approach - Employing a panel data approach covering all publicly traded companies in Brazil that had adopted the ISO 9000 standards from 1995 to 2006, the authors investigate the impact of the certification on firm performance using three categories of economic regression models: the pooling of cutting data with ordinary least squares, the fixed effects and the random effects.Findings - ISO 9000 certification is found to be associated with an increase in sales revenues, decrease in cost of goods sold/sales revenue and increase in the asset turnover ratios of the certified firms.Research limitations/implications - The research findings suggest that companies large or small, irrespective of their capital structure (i.e. debt/equity) and cutting across industries will benefit from the adoption of ISO 9000 standards. However, the extent to which firms benefit from such adoption is likely to vary. Moreover, the generalizability of the research findings is limited by the size of the sample.Originality/value - The paper's chief contribution lies in the validation of the signaling theory in the context of business organizations and extending the domain of research on this topic to emerging markets generally.
机译:目的-本文的目的是调查ISO 9000认证对公司绩效的三个维度的影响,这些维度在理论上与采用ISO 9000标准有关,即销售收入,销售商品成本/销售收入设计/方法/方法-采用涵盖1995年至2006年采用ISO 9000标准的巴西所有公开交易公司的面板数据方法,作者调查了该方法的影响。使用三类经济回归模型对公司绩效进行认证:具有普通最小二乘法的切削数据集,固定效应和随机效应。发现-ISO 9000认证与销售收入增加,成本降低相关认证公司的商品销售/销售收入和资产周转率的增长。研究局限/含义-研究结果建议st不论公司的资本结构如何(大小)债务/权益)和跨行业切割将受益于ISO 9000标准的采用。但是,企业从这种采用中受益的程度可能会有所不同。此外,研究结果的可推广性受到样本规模的限制。原创性/价值-本文的主要贡献在于在企业组织的背景下验证信号传导理论,并将对该主题的研究范围扩展到新兴领域市场一般。

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