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The relationship between information sharing, informal contracts and trust on performance of supply chain management in the SMEs of batik

机译：蜡染中小企业的信息共享，非正式合同和对供应链管理绩效的信任之间的关系

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摘要

Purpose - The purpose of this study is twofold: to examine the effect of information sharing and contract on increasing the trust level in the relationship between the batik small- and medium-size enterprises (SMEs) and supplier and to examine the trust on performance of a supply chain related to the procurement of raw cotton fabric (mori). Design/methodology/approach - This research used primary data collected through interviews and closed questionnaires using a five-point Likert scale. The sample included 65 people, including batik SME-owners in Pekalongan, a Central Java city. This research was conducted using partial least square (PLS) through SmartPLS 3.0 software to analyze the hypothesis. Findings - The results of hypothesis testing indicate that trust between owners of SME and their suppliers has a significant positive effect on the performance of supply chain management (SCM). Strong trust between batik SME- owners with their suppliers will be beneficial for both parties. Among other things, trust can reduce unnecessary cost and activity, reduce the waiting time for the arrival of raw material, reduce the number of inventories and increase profit and customer satisfaction. This result has also show that information sharing and informal contract have a significant positive effect on trust between batik SME-owners and their mori suppliers. In this case, information sharing has a higher effect on trust compared to informal contract. Broader information was distributed to the batik SME-owners and their suppliers, resulting in stronger trust between them. Research limitations/implications - The limitations of this study include the relatively small sample size and data collection method used to determine the effect of trust, the number of the antecedent variables of trust and the type of scale used to measure the performance of the supply chain. Suggestions for future research may include expanding the scope of the data collection to other regions in Indonesia; adopting a dyadic approach and longitudinal research in providing evidence on the effect of trust as a component of an interactive activity along the supply chain; adding other variables that contribute towards increasing the trust between SMEs and their suppliers (such as commitment); and enhancing the performance measurement of SCM by using a direct measure of financial and non-financial performance instead of recording the perception of the batik SME-owners. Practical implications - As the scale of their business increases, it is better if the batik SMEs can enhance information sharing and informal contract with suppliers to promote the development of trust. In this case, to ensure that batik SMEs will have better information sharing from their supplier, it is better if the batik SME-owners using the criteria of supplier willingness to share detailed information when they select the new supplier. Then, to increase the role of contract on trust, it is better if owner of batik SME learn to understand the written contract processes and procedures as their business scate increases. Social implications - The research confirms that information sharing, informal contract and trust between batik SMEs and their suppliers can have a positive effect on the performance of the supply chain. It may encourage more SMEs and suppliers in the batik industry to build better information sharing, informal contract and trust as a bottom line for the economic and non-economic growth of their business. Originality/value - The conceptual model used in this study is original, built from past research about the relationship between information sharing, informal contract and trust on the performance of the supply chain. Besides, the selection of the sample is also original, which in this case is on the batik SMEs which have informal contracts. This case has still been rarely studied, and the research is therefore highly valuable. Small- to medium-sized enterprises, Business performance, Supply chain management, Information sharing, Informal contract.
机译：目的-这项研究的目的是双重的：研究信息共享和合同对增加蜡染中小型企业（SME）与供应商之间关系中信任水平的影响，并研究对蜡染企业绩效的信任。与原棉面料（森）采购有关的供应链。设计/方法/方法-这项研究使用通过五点李克特量表通过访谈和封闭式问卷收集的主要数据。样本包括65人，其中包括中爪哇省Pekalongan的蜡染中小企业主。这项研究是通过SmartPLS 3.0软件使用偏最小二乘（PLS）进行的，以分析假设。调查结果-假设检验的结果表明，中小企业所有者及其供应商之间的信任对供应链管理（SCM）的绩效具有显着的积极影响。蜡染中小企业所有者与其供应商之间的强烈信任将对双方都有利。除其他事项外，信任可以减少不必要的成本和活动，减少等待原材料到达的等待时间，减少库存数量并增加利润和客户满意度。该结果还表明，信息共享和非正式合同对蜡染中小企业所有者及其家蚕供应商之间的信任有显着的积极影响。在这种情况下，与非正式合同相比，信息共享对信任的影响更大。蜡染的中小型企业所有者及其供应商获得了更广泛的信息，从而增强了他们之间的信任。研究的局限性/含义-这项研究的局限性包括相对较小的样本量和用于确定信任效果的数据收集方法，信任的前提变量数量以及用于衡量供应链绩效的规模类型。未来研究的建议可能包括将数据收集的范围扩大到印度尼西亚的其他地区；采用二元方法和纵向研究，以提供证据证明信任是整个供应链互动活动的组成部分；添加其他有助于增加中小型企业及其供应商之间的信任度的变量（例如承诺）；通过直接衡量财务和非财务绩效，而不是记录蜡染中小企业所有者的认知，来增强供应链管理的绩效衡量。实际意义-随着蜡染中小企业业务规模的扩大，可以增强与供应商的信息共享和非正式合同以促进信任的发展。在这种情况下，为确保蜡染SME可以更好地与供应商共享信息，最好是蜡染SME所有者在选择新的供应商时使用供应商愿意共享详细信息的标准。然后，为了增加合同在信任方面的作用，最好是蜡染SME的所有者学会理解书面合同的过程和程序，因为它们的业务量会增加。社会影响-研究证实，蜡染中小企业及其供应商之间的信息共享，非正式合同和信任可以对供应链的绩效产生积极影响。它可能会鼓励蜡染行业中的更多中小型企业和供应商建立更好的信息共享，非正式合同和信任，作为其业务的经济和非经济增长的底线。原创性/价值-本研究中使用的概念模型是原始的，它是基于过去关于信息共享，非正式合同和对供应链绩效的信任之间的关系的研究而建立的。此外，样本的选择也是原始的，在这种情况下，是在具有非正式合同的蜡染中小型企业上进行的。这种情况仍然很少被研究，因此该研究具有很高的价值。中小型企业，业务绩效，供应链管理，信息共享，非正式合同。

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  • 来源
    《Measuring Business Excellence》 |2018年第3期|292-314|共23页
  • 作者

    Aries Susanty; Norma Mustiana Sirait; Arfan Bakhtiar;

  • 作者单位

    Department of Industrial Engineering, Universitas Diponegoro, Semarang, Indonesia;

    Universitas Diponegoro, Semarang, Indonesia;

    Department of Industrial Engineering, Universitas Diponegoro, Semarang, Indonesia;

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