Summer's just around the corner, which means the busiest leasing season is already here. Are your properties and associates ready? This is a good time to take stock of the policies and procedures your teams are following during the move in/move out process. In MHN's Property Management feature ("Turning Over," page 21), Associate Editor Philip Shea provides tips for transitioning apartment units. Since multifamily is doing well, many apartment communities have waiting lists. In some cases the model unit is rented out, so showing a prospect what her new home would look like can be dicey. Our interviews with RPM Realty, Forest City Residential Management and Western National Property Management reveal different approaches to this scenario as well as ways to encourage outgoing residents to leave their apartments in tip-top shape. A transparent inspection process that includes the resident gives him the opportunity to fix what needs to be fixed, or at the very least to understand charges that will be incurred. Once the apartment is vacant, consider contracting with a janitorial services provider for finishing touches on the unit. This approach makes sense because you'll always be able to handle the volume-whether it's peak turnover time or when things are slow.
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机译：夏天即将来临，这意味着最繁忙的租赁季节已经来临。您的物业和员工准备好了吗？这是评估团队在移入/移出过程中遵循的政策和程序的好时机。在MHN的物业管理功能（“翻身”，第21页）中，副编辑Philip Shea提供了转换公寓的技巧。由于多户家庭状况良好，许多公寓社区都有等待名单。在某些情况下，样板房被出租了，因此向人们展示她的新房子看起来是什么样子是很容易的。我们对RPM Realty，Forest City住宅管理和Western National Property Management的采访揭示了针对这种情况的不同方法，以及鼓励外出居民离开公寓的最佳方式。包括居民在内的透明检查过程使他有机会解决需要解决的问题，或者至少了解将要发生的费用。公寓空置后，请考虑与清洁服务提供商签约以完成对公寓的装修。这种方法之所以有意义，是因为您始终可以处理交易量，无论是高峰交易时间还是交易缓慢。
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