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IT Best Practices

机译:IT最佳实践

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How much time do you spend fixing unplanned outages? If IT firefighting and last-minute changes often sap your nights and weekends, and you don't know where to begin when a critical system fails, there's hope. The prescription for this chaos is ITIL (IT Infrastructure Library), a set of best practices for running an IT organization. ITIL is really common sense. It's what many successful organizations already do—the processes we've learned from the school of hard knocks. ITIL forges a bond between IT, management and external customers by offering them a single language and defined channels for communicating with one another.
机译:您花费多少时间解决计划外的停机?如果IT消防和最后一刻的变更经常在晚上和周末消磨时光,并且当关键系统出现故障时您不知道从哪里开始,那就很有希望了。混乱的根源是ITIL(IT基础结构库),这是一组用于运行IT组织的最佳实践。 ITIL确实是常识。这是许多成功的组织已经做过的事情-我们从过硬的门中学到的过程。 ITIL通过为他们提供一种语言和定义的相互沟通渠道,在IT,管理和外部客户之间建立了纽带。

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