It's intensely irritat-ing when, in the aftermath of some obviously avoidable cock-up, the perpe-trator feels the need to sanctimoniously observe that 'lessons have been learned'; QED, that makes it all worthwhile then. Equally bound to stick in the craw is the simpering reference to 'being on a journey'. The latter is invariably the direct consequence of the former, and often accompanied by that irritating twiddle of the fingers denoting inverted commas. As I'vejustdone myself.
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