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Online Benchmark Study Spotlights Best Meter-Reading Practices

机译:在线基准研究聚焦最佳抄表实践

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摘要

Meter reading is the critical first step in the revenue collection process. For most utilities, meter reading is a labor-intense activity. While the use of automated meter reading technologies (AMR) is increasing, the majority of meters are still read manually, once a month. Any errors or delay in the meter-reading process negatively impacts customer satisfaction.rnNot only is it critical to effectively and efficiently read meters every month, the meter reader also plays an important community relations role. He or she is the "gatekeeper" who looks for leaks, problems, hazards, safety issues and serves as a neighborhood watch. For many customers, the meter reader is often the only utility employee ever seen. These customer touch-points form the basis of customer opinion.rnThe meter reader position is usually an entry-level job - a planned stepping-stone into the company. As such, meter-reading departments can incur high turnover, thereby increasing the cost to hire and train effective and efficient meter readers, and ultimately,rnincreasing the cost to read a meter.
机译:抄表是税收收集过程中至关重要的第一步。对于大多数公用事业而言,抄表是一项劳动密集型活动。随着自动抄表技术(AMR)的使用不断增加,大多数电表仍然每月一次手动读取。抄表过程中的任何错误或延误都会对客户满意度产生负面影响。rn每月有效地抄表不仅至关重要,而且抄表员还起着重要的社区关系作用。他或她是寻找泄漏,问题,危害,安全问题的“守门人”,并充当社区守望员。对于许多客户而言,抄表员通常是唯一见过的公用事业员工。这些客户接触点构成客户意见的基础。抄表员的职位通常是入门级的工作-计划进入公司的垫脚石。这样,抄表部门会产生很高的周转率,从而增加了雇用和培训有效且高效的抄表器的成本,并最终增加了抄表的成本。

著录项

  • 来源
    《Pipeline & gas journal》 |2008年第7期|31-323435|共4页
  • 作者

    Christine K. Kozlosky;

  • 作者单位
  • 收录信息 美国《科学引文索引》(SCI);美国《工程索引》(EI);美国《生物学医学文摘》(MEDLINE);美国《化学文摘》(CA);
  • 原文格式 PDF
  • 正文语种 eng
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