JD Power customer satisfaction ratings show slight improvement this year over ‘08 figures

Amy Fickling

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JD Power customer satisfaction ratings show slight improvement this year over ‘08 figures

机译：JD Power客户满意度等级今年比'08数字略有改善

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There was a slight uptick in customer satisfaction withnelectric utilities over 2008 — in no small part because of andowntick in power bills and better handling of outages — JDnPower and Associates reported in the 2009 version of its annualnElectric Utility Residential Customer Satisfaction Study.nOn a 1,000-point scale, customer satisfaction this yearnaverages 618, up from 614 in 2008.

机译：JDnPower and Associates在2009年版的年度《电业住宅用户满意度研究》中报告说，2008年，客户对电力公司的满意度略有上升，这在很大程度上是由于电费和对停电的处理得当。点规模，今年的客户满意度平均为618，高于2008年的614。

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《Platts Electric Utility Week》 |2009年第0720期|P.33-34|共2页
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Amy Fickling;
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JD Power customer satisfaction ratings show slight improvement this year over ‘08 figures

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