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Addressing the baseline or the frontline? The multiform character of credible police performance

机译：处理基线还是一线？可靠的警察绩效的多种形式

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Purpose - The purpose of this paper is to investigate the different and competing demands on police, and how they affect the credibility of police performance. The paper also looks at a possible way out of situations with competing claims. Design/methodology/approach - This paper is based on a research project that focused on the interactions of police with their environment. In total, 40 qualitative, open-ended interviews were obtained with people who had been in contact with the police in the previous 12 months. These interviews were transcribed and analysed with the help of qualitative data analysis software. Findings - This analysis led to the discovery of four types of facets within these interactions which the authors labelled: situational, symbolic, institutional and professional. These are aspects of the horizontal relationships within the police environment, but at the same time police also have a vertical relationship (a "baseline") with their superiors that is highly important. Research limitations/implications - The paper explores these different and competing accountability claims on the police and looks at specific policing situations, in order to assess the influence of police performances on the credibility of the police. It is also a stepping stone for further research into the relationship between horizontal and vertical aspects of police performance. Practical implications - The paper shows why police performances can easily lack credibility and is important because it analyses different facets that police need to keep in mind when interacting with civilians. Originality/value - The paper looks at some of the innate tensions in contemporary police work, which causes a "credibility trap" that is almost impossible to avoid, but can have severe implications for the legitimacy of the police.
机译：目的-本文的目的是调查对警察的不同和相互竞争的要求，以及它们如何影响警察绩效的可信度。本文还探讨了一种可能的方法，可以解决相互竞争的索赔问题。设计/方法/方法-本文基于一项研究项目，重点关注警察与其环境的相互作用。总共对在过去12个月中与警察接触过的人进行了40次定性，不限成员名额的采访。这些访谈被转录并借助定性数据分析软件进行分析。调查结果-这种分析导致发现了这些相互作用中作者标记为四种类型的方面：情境，象征性，制度性和专业性。这些是警察环境中横向关系的各个方面，但与此同时，警察与上级也有纵向关系（“基线”），这一点非常重要。研究的局限性/意义-本文探讨了对警察的这些不同且相互竞争的问责制主张，并研究了特定的警务情况，以便评估警察绩效对警察信誉的影响。它也是进一步研究警察绩效水平和垂直方面之间关系的垫脚石。实际意义-本文说明了为什么警察的表演很容易缺乏信誉，并且很重要，因为它分析了警察与平民互动时需要牢记的各个方面。原创性/价值-本文着眼于当代警务工作中的一些先天性紧张关系，这些紧张关系造成了“信誉陷阱”，这几乎是无法避免的，但会严重影响警察的合法性。

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