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Police, Managerialization And Presentational Strategies

机译：警察，管理和表达策略

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Purpose - The managerialization of the police may be seen as an effort to restore the legitimacy of the police. This paper aims to show that the managerialist strategy presently occurring within police forces creates new pitfalls and unintended consequences.rnDesign/methodology/approach - The paper concentrates on the managerialization of the police in The Netherlands. It is based on a study of large numbers of police policy documents over the last 20 years, on interviews with key persons and on long term survey data on citizens' views on the police.rnThis analysis focuses on four elements of managerialization: creating the police as a businesslike organization, performance management, quality management, and the view on citizens as customers of the police. Each of these elements is analyzed as a police presentational strategy.rnFindings - The managerial strategies that police organizations use as endeavors to restore their legitimacy, are described. There are no clear empirical indications that the managerialization of the police restored citizens' trust in the police. On the contrary, it may even undermine the police legitimacy.rnResearch limitations/implications - The analysis focuses on one country, The Netherlands.rnBecause police organizations in many countries were confronted with similar managerial changes, it is expected that many of the findings and conclusions are more generally relevant.rnPractical implications - The paper presents a critical view on the common managerial assumption that police legitimacy may be restored by promoting police instrumental performances.rnOriginality/value - This paper views managerialization as an endeavor to restore police legitimacy.rnIt concentrates on managerial presentational strategies and image work as forms of legitimacy management of police organizations.
机译：目的-警察的管理化可以看作是恢复警察合法性的一种努力。本文旨在表明，目前在警察部队内部实行的管理主义策略造成了新的陷阱和意想不到的后果。设计/方法论/方法-本文着重于荷兰警察的管理化。它是基于对过去20年中大量警察政策文件的研究，对关键人物的采访以及关于公民对警察观点的长期调查数据而得出的。本分析着重于管理的四个要素：创建警察作为一个企业组织，绩效管理，质量管理以及对公民作为警察顾客的看法。这些要素中的每一个都作为警察的陈述策略进行了分析。研究结果-描述了警察组织用来恢复其合法性的管理策略。没有明显的经验表明，警察的管理恢复了市民对警察的信任。相反，它甚至可能破坏警察的合法性。rn研究局限性/含义-分析的重点是一个国家，即荷兰。rn由于许多国家的警察组织都面临着类似的管理变革，因此，预计许多调查结果和结论实用意义-本文提出了一种共同的管理假设的批判性观点，即可以通过提高警察的工具性表现来恢复警察的合法性。原始性/价值-本文将管理化视为恢复警察合法性的一种努力。管理陈述策略和形象工作，作为警察组织合法性管理的形式。

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