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Expectations of, and satisfaction with, the South African police service in the North West Province

机译：对西北省南非警察局的期望和满意度

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Purpose - The purpose of this paper was to assess the expectations of policing of citizens and police members in South Africa and to determine citizens' perceptions of the police. Design/methodology/approach - The paper shows a cross-sectional survey design was used. Stratified random samples of both the police (N = 677) and the community (N = 2,153) were taken in the North West Province of South Africa. The measuring battery for the community contained two sections, namely a section with biographical questions and items about contact with the police, neighbourhood concerns and confidence in the police, and a section about expectations. The measuring battery for police members also included two sections, namely a section with biographical questions, and a section with questions about their (police members') perceptions of the community's expectations. Findings - The paper finds that regarding community expectations, a principal component analysis with a direct oblimin rotation resulted in four internally consistent factors, namely crime prevention, crime investigation, control, and assistance. The results showed that members of the community and the police differ regarding perceptions of present policing priorities. Most police members reported that their performance in serving the community was good, while a total of 47 percent of community members who had contact with the police showed little confidence in the police, and 44 percent felt dissatisfied with the service they received from the police. Research limitations/implications - The paper researches the relationship between what the community expects of the police and the perception police members have of their functions in only one province in South Africa. More research into expectations in other provinces is needed. Originality/value - The results of this paper can be used as a baseline for future studies -of the expectations of, and satisfaction with, the police in South Africa.
机译：目的-本文的目的是评估南非对公民和警察成员维持治安的期望，并确定公民对警察的看法。设计/方法/方法-本文显示使用了横截面调查设计。在南非西北省抽取了警察（N = 677）和社区（N = 2,153）的分层随机样本。为社区量度的电池包括两个部分，一个是关于传记的问题和有关与警察接触，邻里关注和对警察的信心的项目，另一个是关于期望的部分。警察成员的量测工具还包括两个部分，一个是关于传记问题的部分，另一个是关于他们（警察）对社区期望的看法的问题。调查结果-该论文发现，就社区期望而言，直接进行斜率旋转的主成分分析得出了四个内部一致的因素，即犯罪预防，犯罪调查，控制和援助。结果表明，社区成员和警察对当前警务优先事项的看法有所不同。大多数警察报告说，他们在为社区服务方面表现良好，而与警察接触的社区成员中，有47％对警察表示不信任，而有44％的人对从警察那里获得的服务不满意。研究的局限性/意义-本文研究了社区对警察的期望与在南非仅一个省份中警察对职能的看法之间的关系。需要对其他省份的期望进行更多研究。原创性/价值-本文的结果可以用作未来研究的基线-南非警察的期望和满意度。

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