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Tariff structure and willingness to pay: case of Karachi

机译：关税结构和支付意愿：卡拉奇案

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摘要

A key consideration in satisfactory performance of a water utility is proper pricing and recovery of revenue from users. Experiences from the literature reveal that level of service decreases when utilities do not recover the bills issued against services delivered. Willingness to pay, tariff structure and overall level of service are important determinants in such scenarios. In Karachi, the Karachi Water and Sewerage Board is the water utility responsible for the supply of water to consumers. The board prescribes a tariff structure for the water supply service to different categories of users, which is revised at intervals. The utility recovers only 7% of all the water service bills issued to its consumers, which leads to financial problems. A study was conducted in 2009-2010 to investigate the relationship between tariff structure and the willingness to pay by consumers. Research methods adopted for this study included 47 semi-structured interviews with residents, key officials of the utility organisation, selected mayors, consultants and community organisations. The findings and conclusions reveal that inclusion of stakeholder perspectives, capacity assessment of utility and effective liaison between users and utility are vital factors with respect to policy and procedures.
机译：自来水公司令人满意的性能中的一个关键考虑因素是适当的定价和用户收入的回收。文献中的经验表明，当公用事业公司无法收回针对所提供服务的账单时，服务水平会下降。在这种情况下，支付意愿，费率结构和整体服务水平是重要的决定因素。在卡拉奇，卡拉奇给排水委员会是负责向消费者供水的水务公司。委员会为不同类别的用户规定了供水服务的费率结构，该费率结构会定期进行修订。该公用事业公司只能收回发给其用户的所有水费账单中的7％，这会导致财务问题。 2009-2010年进行了一项研究，以调查关税结构与消费者支付意愿之间的关系。本研究采用的研究方法包括对居民，公用事业组织的主要官员，部分市长，顾问和社区组织进行47次半结构化访谈。调查结果和结论表明，利益相关者观点的纳入，效用的能力评估以及用户与效用之间的有效联系是政策和程序方面的重要因素。

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