Linking Quality with Social and Financial Performance: A Contextual, Ethics-Based Approach

Sila Ismail

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Linking Quality with Social and Financial Performance: A Contextual, Ethics-Based Approach

机译：将质量与社会和财务绩效联系起来：一种基于道德的基于情境的方法

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The objectives of this study are to test the relationships among total quality management (TQM) practices, corporate social performance (CSP), and financial and market performance (FMP); and to determine the moderating effects of two contextual factors-country and sector-on these relationships through the lenses of several theories, including stakeholder theory, integrative social contracts theory (ISCT), and legitimacy theory. Using data from the various sectors of the economies of two developing countries, Turkey and North Cyprus (NC), we tested the proposed model utilizing structural equation modeling (SEM). The results from both samples supported the proposed model relationships, providing support for the idea that focusing on stakeholder interests embedded in various TQM practices helps improve both CSP and FMP. Country of origin had no moderating effects on these relationships, whereas sectoral effects were highly significant. The study also discusses the managerial and research implications of these findings.

机译：这项研究的目的是测试全面质量管理（TQM）做法，企业社会绩效（CSP）以及财务和市场绩效（FMP）之间的关系；并通过利益相关者理论，社会融合契约理论（ISCT）和合法性理论等几种理论的视角，确定国家和部门这两个环境因素的调节作用。利用来自两个发展中国家（土耳其和北塞浦路斯（NC））经济各部门的数据，我们使用结构方程模型（SEM）测试了所提出的模型。这两个样本的结果均支持所建议的模型关系，从而为以下观点提供了支持：集中于各种TQM实践中的利益相关者利益有助于改善CSP和FMP。原籍国对这些关系没有调节作用，而部门影响则极为重要。该研究还讨论了这些发现的管理和研究意义。

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《Production and operations management》 |2018年第6期|1102-1123|共22页
作者
Sila Ismail;
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作者单位

Near East Univ, Fac Econ & Adm Sci, Near East Blvd, TR-99138 Nicosia, North Cyprus, Turkey;

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原文格式 PDF
正文语种 eng
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关键词
total quality management; corporate social responsibility; corporate social performance; financial and market performance; contextual factors;

机译：全面质量管理;企业社会责任;企业社会绩效;财务和市场绩效;相关因素;

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1. Linking quality with social and financial performance: A contextual, ethics-based approach [J] . Quality Control and Applied Statistics . 2019,第5a6期

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4. The link between Corporate Social Performance and Corporate Financial Performance in the Banking Sector [C] . NIKOLETT DEUTSCH, EVA PINTER International Conference on Energy, Environment, Ecosystems and Sustainable Development . 2016

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5. The Effects of Corporate Social Responsibility Reporting on Audit Quality, Financial Performance, Audit Committee Quality, Auditor Tenure, and Auditor Dismissal. [D] . Creel, Timothy S. 2015

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6. Social Quality and Health: Examining Individual and Neighbourhood Contextual Effects Using a Multilevel Modelling Approach [O] . Daniel Holman, Alan Walker -1

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7. MEASURING PERFORMANCE IN TERMS OF THE SOCIAL DIMENSION OF CORPORATE RESPONSIBILITY TO EXTERNAL STAKEHOLDERS – SELECTED ISSUES Abstract: Purpose – to present social context of corporate responsibility and the scope of the actions taken by companies in this area to external stakeholders, which include contractual and contextual stakeholders, as well as to propose performance measures in this area. Design/Methodology/Approach – the paper is based on analysis of the literature, the method of analysis of the sources was used. Findings – the article focuses on the social dimension of corporate responsibility and the measurement of its performance in this area. Originality/ Value – article presents an own proposal of set of achievements’ measures in the area of the social nature of corporate responsibility Keywords: corporate social responsibility, social area, performance measurement, stakeholders [O] . Elżbieta Jaworska 2015

机译：衡量外部利益相关者的企业责任的社会维度的表现 - 选定问题摘要：目的 - 以企业责任的社会背景以及本领域公司所采取的行动范围，包括合同和上下文的利益攸关方以及提出该领域的绩效措施。设计/方法/方法 - 本文基于对文献的分析，使用了源的分析方法。调查结果 - 文章侧重于企业责任的社会维度和在该地区的表现的衡量。原创性/价值 - 文章在公司责任的社会性质领域提出了一套成就措施的关键词：企业社会责任，社会责任，社会领域，绩效衡量，利益相关者

Linking Quality with Social and Financial Performance: A Contextual, Ethics-Based Approach

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