Colonel Bernie Banks flew helicopters in combat just like his dad. He completed his Ph.D. at Columbia in social and organizational psychology after he finished six separate master's degrees. He is a professor in and chair of the Department of Behavioral Science and Leadership at West Point. In a Harvard Business Review blog series on leadership lessons from the military, Banks (2010) writes: Today's organizations operate in what the Army War College defines as a VUCA environment. Volatility, uncertainty, complexity and ambiguity are constant realities in the 21 st century. The military seeks to prepare for the challenges it will inevitably face by crafting realistic training scenarios and routinely integrating such activities into its ongoing operations. The goal is not to teach them what to think, but to enhance their ability to think critically and creatively about the myriad of contingencies posed by a fluid environment-in essence to teach them how to think.
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