Earlier this year, I was asked to write a book blurb (i.e., testimonial) for the recently published 'SwitchPoints: Culture Change on the Fast Track to Business Success.' Loosely, it's the story of Canadian National Railway Co.'s transformation into what arguably is the best-run railroad in North America. Since I'd written a lot about CN's cultural evolution during the past decade, I said, 'Sure, why not?' And I'm glad I did.
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