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首页> 外文期刊>Promet-traffic & transportation >ANALYSIS OF INTERMODAL TERMINALS SERVICE QUALITY IN THE REPUBLIC OF CROATIA
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ANALYSIS OF INTERMODAL TERMINALS SERVICE QUALITY IN THE REPUBLIC OF CROATIA

机译：克罗地亚共和国的多式联运终端服务质量分析

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摘要

The most common problem that the terminals face is inadequate infrastructure, long waiting times, delays, malfunctions, and unexpected problems due to which terminals are often congested for a long time, high costs, lack of expansion, etc. All this leads to reduced quality of services and the price increase for the user service. These problems do not occur only at the terminal of one type, but at all terminals. At present, the delays and uneconomical operations are unacceptable. Intermodal terminals are not immune to any of the above. In order to increase the service quality and to reduce the cost of transportation and transmission, all the bottlenecks in the process are detected and analyzed in the work. The identification and removal of the bottlenecks in the processes of transport and transfer from the initial to the final terminal increases the quality of services provided to customers. The quality of services includes shorter time of transport and transfer by using shorter routes as well as the acceptable price of the service itself.
机译：终端面临的最常见问题是基础设施不足，等待时间长，延迟，故障以及意想不到的问题，这些问题通常导致终端长时间拥挤，成本高，缺乏扩展等。所有这些都会导致质量下降服务的价格和用户服务的价格上涨。这些问题不仅发生在一种类型的终端上，而且发生在所有终端上。目前，延误和不经济的操作是不能接受的。多式联运码头不受上述任何影响。为了提高服务质量并降低运输和传输成本，在工作中检测并分析了过程中的所有瓶颈。从最初的终端到最终终端的运输和转移过程中瓶颈的识别和消除提高了提供给客户的服务的质量。服务质量包括通过使用较短的路线缩短运输和转移时间，以及服务本身可接受的价格。

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