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首页> 外文期刊>Public administration review >Engage Them through Emotions: Exploring the Role of Emotional Intelligence in Public Sector Engagement
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Engage Them through Emotions: Exploring the Role of Emotional Intelligence in Public Sector Engagement

机译：通过情感参与他们：探索情商在公共部门参与中的作用

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摘要

The public administration literature has demonstrated the valuable impact of employees' engagement on public service. However, studies conventionally deal with engagement as a unidimensional construct, with few explanations for its evolution. To promote knowledge in this arena, the authors propose public sector engagement (PSE) as a multidimensional construct, comprising social responsibility, work engagement, and organizational citizenship behaviors at the individual level. The authors develop and examine a set of hypotheses proposing that PSE may be augmented by enhancing civil servants' emotional intelligence (EI) as well as their supervisors' EI. Using a two-study multimethod approach (i.e., an experiment and a survey), the authors identify employees' and managers' high EI as a critical resource in enhancing PSE. The article concludes by theoretically framing the findings using the job demands-resources model and illuminating the practical value to public service of better selection and training of high-EI employees and managers.
机译：公共行政文献证明了员工参与对公共服务的宝贵影响。但是，研究通常将参与视为一维结构，对其演变的解释很少。为了增进对这一领域的了解，作者提出了公共部门参与（PSE）作为一个多维结构，包括个人层面的社会责任，工作参与和组织公民行为。作者提出并检验了一组假设，这些假设提出可以通过增强公务员的情商（EI）以及其主管的EI来增强PSE。使用两项研究的多方法方法（即实验和调查），作者将员工和经理的高EI视为增强PSE的关键资源。本文的结论是，使用工作需求-资源模型从理论上对调查结果进行框架化，并阐明更好地选择和培训高EI员工和经理对公共服务的实用价值。

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  • 来源
    《Public administration review》 |2019年第6期|841-852|共12页
  • 作者

    Levitats Zehavit; Vigoda-Gadot Eran; Vashdi Dana R.;

  • 作者单位

    Univ Haifa Haifa Israel;

    Univ Haifa Publ Adm & Management Polit Sci & Governance Haifa Israel|Univ Haifa CPMP Sch Polit Sci Haifa Israel|Univ Haifa Herta & Paul Amir Fac Social Sci Haifa Israel;

    Univ Haifa Div Publ Adm & Policy Haifa Israel;

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