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Social and Technical Determinants of Perceived Contract Performance: Rules, Autonomy, and Ethics

机译:合同绩效的社会和技术决定因素:规则,自治和道德

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摘要

Contracting for services represents one mechanism employed to improve the performance of government agencies. While research examining contract performance sheds substantial light on the circumstances under which contracting achieves intended goals, it has rarely considered how the technical and human factors of the contracting process jointly affect contract performance. As a result, relatively little is known about how human factors affect contract performance under shifting technical contingencies. This gap is addressed by exploring how autonomy over contract management and perceived ethical behavior (social factors) are contingent upon changes in contract rules training (a technical factor). The study finds that contract managers who have had more rules training tend to believe that they have less autonomy and view the behaviors of others as unethical. Findings also indicate that more training in contracting rules may inhibit perceived contract performance when mediated by autonomy and perceptions of ethical behaviors.
机译:服务合同是提高政府机构绩效的一种机制。虽然研究合同绩效的研究充分揭示了在何种情况下合同可达到预期目标,但很少考虑合同过程中的技术和人为因素如何共同影响合同绩效。结果,关于人为因素如何在瞬息万变的技术意外情况下如何影响合同履行的知之甚少。通过探索合同管理的自主权和感知的道德行为(社会因素)如何取决于合同规则培训(技术因素)的变化,可以解决这一差距。该研究发现,接受过更多规则培训的合同管理者倾向于相信自己的自治能力较低,并且将他人的行为视为不道德的。研究结果还表明,在自主性和对道德行为的认知中,对契约规则的更多培训可能会抑制感知的契约绩效。

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