"My company has just charged me with starting a quality program. Where do I start?"rnThis situation was examined a few years ago in QP as several authors reflected on this challenging question-one any quality professional might be asked at some point during his or her career. The collection of articles discussed ISO 9000, Ford Motor Co.'s quality operating system, lean, Six Sigma, lean and Six Sigma combined, systems thinking, complexity theory, the Malcolm Baldrige National Quality Award criteria, combinations of methods and unique approaches. But the full article collection ultimately failed to answer the central question: "Where do I start?"
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