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A framework for electronic records management in support of e-government in Kenya

机译：支持肯尼亚电子政务的电子记录管理框架

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Purpose - This paper is based on the doctoral study conducted in 2016 at the University of South Africa. The purpose of this study was to investigate how the current state of management of electronic records in Kenya facilitates or undermines implementation of e-government with a view to develop a best-practice framework for management of electronic records in support of e-government. Design/methodology/approach - The study used the interpretive research paradigm and adopted qualitative research methodology using phenomenological design. Maximum variation sampling was used to identify the research sample for the study. Findings - The findings established that the general status of management of e-records (MER) in government ministries is inadequately positioned to support e-government; use of e-government in Kenya had grown significantly and more ministries were adopting e-government services; although some initiatives have been undertaken to enhance MER, the existing practices for MER require improvement to ensure they adequately support e-government. Research limitations/implications - The limitations were access to respondents and the challenge of self-reported data. Practical implications - Recommendations and a best-practice framework for managing electronic records in support of e-government have been provided. A proposal for implementation of the recommendations on a priority basis has also been provided. Social implications - The study's contribution to scholarly works and literature in the field resides in its findings and a framework that can be practically adopted for management of e-records in support of e-government. By establishing the nexus between management of e-records and e-government in Kenya, it is hoped that it will provide input to policymakers to consider records managers as key stakeholders in e-government. Originality/value - The originality of this study stems from two aspects: original topic and understudied area.
机译：目的-本文基于2016年在南非大学进行的博士研究。这项研究的目的是调查肯尼亚电子记录管理的当前状况如何促进或破坏电子政务的实施，以期开发一种支持电子政务的电子记录管理最佳实践框架。设计/方法/方法-该研究使用了解释性研究范式，并采用了现象学设计方法来采用定性研究方法。使用最大变异采样来确定用于研究的研究样本。调查结果-调查结果表明，政府各部门电子记录管理（MER）的总体地位不足以支持电子政务；肯尼亚对电子政务的使用显着增长，越来越多的政府部门采用电子政务服务；尽管已采取了一些措施来增强MER，但仍需要改进MER的现有做法，以确保它们充分支持电子政务。研究局限性/含义-局限性在于访问受访者和自我报告数据的挑战。实际意义-提供了管理电子记录以支持电子政务的建议和最佳实践框架。还提供了优先执行建议的提案。社会影响-该研究对该领域的学术作品和文学的贡献在于其发现和一个可以实际用于支持电子政务的电子记录管理的框架。希望通过在肯尼亚建立电子记录管理与电子政府之间的联系，希望它将为政策制定者提供投入，以将记录管理者视为电子政府的主要利益相关者。原创性/价值-本研究的原创性来自两个方面：原创主题和研究不足的领域。

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