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User participation: what can be learned from the information systems domain?

机译：用户参与：可以从信息系统领域中学到什么？

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摘要

Purpose - Many records professionals are involved in the design and development of recordkeeping systems. To design recordkeeping systems that meet user needs, their perspectives have to be included in the design process. The purpose of this paper is to explore what can be learned from the domain of information systems (IS) regarding user participation in design, and then to reflect on what related to the recordkeeping dimension should be further considered. Design/methodology/approach - The study is based on a review of literature in the IS development field about user participation. Findings - Analysing how users participate in IS development reveals several aspects of interest for records professionals. There are different approaches to, purposes of and driving values in user participation, which should be transparent. For user participation to be successful, an infrastructure has to be in place. The idea of user participation may be a way to include the secondary values of records in the near term, but it may also challenge traditional roles. New issues, such as the archivist's role as a trusted third party, should be analysed further. Originality/value - This study uses knowledge from the information system field to acquire new knowledge about user participation in design, and relate it to the recordkeeping domain. This study addresses issues surrounding user participation, which has been indicated as an area in need of further development in archives and information science.
机译：目的-许多记录专业人士参与记录保存系统的设计和开发。为了设计满足用户需求的记录保存系统，必须在设计过程中包括他们的观点。本文的目的是探讨从信息系统（IS）领域中可以了解用户参与设计的内容，然后反思与记录保存维度有关的内容。设计/方法/方法-该研究基于对IS开发领域中有关用户参与的文献的回顾。调查结果-分析用户如何参与IS开发会发现唱片专业人员感兴趣的几个方面。用户参与有不同的方法，目的和驱动价值，这些方法应该透明。为了使用户参与成功，必须建立基础结构。用户参与的想法可能是在短期​​内包括记录的次要价值的一种方式，但也可能挑战传统角色。应进一步分析新问题，例如归档员作为受信任的第三方的角色。原创性/价值-本研究使用信息系统领域的知识来获取有关用户参与设计的新知识，并将其与记录保存领域相关联。这项研究解决了与用户参与有关的问题，这已被指出是档案和信息科学领域需要进一步发展的领域。

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