Document management practices in SMEs: An information management capability-based approach

Mayra A. Macías-Jiménez; Luis Carlos Acosta-Fontalvo; Miguel A. Jiménez-Barros

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Document management practices in SMEs: An information management capability-based approach

机译：中小型企业的文件管理实践：一种基于信息管理能力的方法

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摘要

Purpose - This research studied the current document management (DM) practices in small and medium-sized enterprises (SMEs) of a road freight transport sector in a South American city with the aim to determine strengths and challenges for improving information management. Design/methodology/approach - The study was conducted using a survey approach based on measuring information management capabilities (IMC) through the following main dimensions: perception about DM practices, DM policies and tools, IT usage, organizational climate, and problems related to document management. Findings - The main results from the work stated the challenges for these companies in adopting electronic document management systems (EDMS) and handling information effectively even though the business experience. Also, the study highlighted the top management commitment in terms of investments for IMC development. Nevertheless, this economic support tends to be not enough to afford the EDMS implementation. Originality/value - Regarding the importance of information in road freight transport sector, this paper explored DM practices in a field in which no previous studies related to DM had been conducted and set the basis to make decisions to improve information management performance.

机译：目的-这项研究研究了南美城市道路货运部门的中小企业（SME）当前的文档管理（DM）做法，旨在确定改善信息管理的优势和挑战。设计/方法/方法-这项研究是基于以下主要方面，使用基于测量信息管理能力（IMC）的调查方法进行的：对DM实践的理解，DM策略和工具，IT的使用，组织环境以及与文档相关的问题管理。调查结果-这项工作的主要结果表明，即使有业务经验，这些公司在采用电子文档管理系统（EDMS）和有效处理信息方面也面临挑战。此外，该研究还强调了IMC开发投资方面最高管理层的承诺。然而，这种经济支持往往不足以负担得起EDMS的实施。原创性/价值-关于信息在公路货运领域的重要性，本文探讨了以前没有进行过与DM相关的研究的DM实践，并为提高信息管理绩效的决策奠定了基础。

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《Records management journal》 |2020年第1期|63-79|共17页
作者
Mayra A. Macías-Jiménez; Luis Carlos Acosta-Fontalvo; Miguel A. Jiménez-Barros;
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作者单位

Department of Industrial Agroindustrial and Operations Management Universidad de la Costa Barranquilla Colombia;

Department of Computer Science Universidad de la Costa Barranquilla Colombia;

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原文格式 PDF
正文语种 eng
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关键词
Information management; road freight transport; document management; EDMS; information management capabilities (IMC);

机译：信息管理;公路货运;文件管理;EDMS;信息管理能力（IMC）;

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Document management practices in SMEs: An information management capability-based approach

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