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The human side of ERMS: an Icelandic study

机译:ERMS的人文方面:一项冰岛研究

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Purpose - The purpose of this paper is to present the findings of a research conducted in Iceland during the period 2001-2005 and in 2008 on how employees view their use of Electronic Records Management Systems (ERMS).rnDesign/methodology/approach - Qualitative methodology was used. Four organizations were studied in detail and another four provided a comparison. Open-ended interviews and participant observations were the basic elements of the research. The research discovered the basic issues in the user-friendliness of ERMS, the substitutes that employees turned to if they did not welcome ERMS, how confident employees were in their computer use and how they felt that their work could be shared and observed by others.rnFindings - Employees seemed to regard ERMS as a groupware for constructive group work and not as an obtrusive part of a surveillance society. The research identified training as the most important factor in making employees confident in their use of ERMS. Participation in adapting the classification scheme to the ERMS changed the views that employees had regarding the user-friendliness of the ERMS and their effectiveness as users.rnOriginality/value - This topic has not been studied as regards ERMS before. The research identifies the most important implementation factors and the issues that must be dealt with to make employees more content, confident and proficient users of ERMS.
机译:目的-本文的目的是介绍在2001-2005年和2008年在冰岛进行的一项研究的结果,该研究关于员工如何看待其电子记录管理系统(ERMS)。rn设计/方法/方法-定性方法被使用了。对四个组织进行了详细研究,另外四个进行了比较。开放式访谈和参与者观察是该研究的基本要素。该研究发现了ERMS的用户友好性中的基本问题,不欢迎ERMS的员工会选择的替代品,员工对计算机使用的信心如何以及他们认为自己的工作可以被他人共享和观察。发现-员工似乎将ERMS视为用于建设性小组工作的组件,而不是监视社会的重要组成部分。研究确定培训是使员工对使用ERMS充满信心的最重要因素。参与使分类方案适应ERMS的行为改变了员工对ERMS的用户友好性及其作为用户的有效性的观点。原始性/价值-以前尚未就ERMS研究此主题。该研究确定了最重要的实施因素和必须解决的问题,以使员工更加满意,更自信,更熟练地使用ERMS。

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