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Unstable approach in aviation: Mental model disconnects between pilots and air traffic controllers and interaction conflicts

机译:航空中的不稳定方法:飞行员与空中交通管制员之间的心理模型脱节,相互作用冲突

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摘要

Landing safety has long been a critical issue. To examine how system failures occur, the shared mental models (SMMs) between pilots and air traffic controllers (ATCOs) are studied. Meanwhile, to understand the context of various mental model disconnects, different categories of SMMs are also examined. Nine pilots and seven ATCOs are recruited to conduct the crew-based critical decision method. The SMMs of both parties are compared to identify the mental model disconnects associated with their interaction conflicts during landings. A key discovery of this research is that the mental model disconnects in task-related SMMs made it difficult to integrate various working results, which requires extra interaction to mitigate the contradiction in requirements. Furthermore, the conflicting disconnects caused by various priorities in a heterogeneous system are also identified, which requires further negotiation between the parties to achieve a mutually beneficial outcome. In team-related SMMs, mental model disconnects make different parties in a system hard to coordinate the respective requirements of members and also impede the prevention of system risks, both of which cause the continuation of risky operations. Finally, coordination of these SMMs forms a robust loop in which a system can actively detect and address the potential risks.
机译:着陆安全一直是一个关键问题。为了检查系统故障是如何发生的,研究了飞行员与空中交通管制员(ATCO)之间的共享思维模型(SMM)。同时,为了了解各种心理模型脱节的背景,还检查了不同类别的SMM。招募了9名飞行员和7名ATCO来执行基于机组人员的关键决策方法。比较双方的SMM,以识别与登陆过程中的交互冲突相关联的心理模型断开连接。这项研究的一个重要发现是,与任务相关的SMM中的心理模型脱节,使得难以集成各种工作结果,这需要额外的交互来缓解需求中的矛盾。此外,还确定了异构系统中各种优先级所导致的冲突断开,这要求各方之间进行进一步协商以实现互惠互利的结果。在与团队相关的SMM中,心智模型的断开使系统中的不同各方难以协调成员的各自要求,并且也阻碍了系统风险的预防,这两者都会导致风险操作的持续进行。最后,这些SMM的协调形成了一个健壮的环路,系统可以在其中积极地检测并解决潜在的风险。

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