Rethinking the effect of risk aversion on the benefits of service innovations in public administration agencies

Nuttaneeya (Ann) Torugsa; Anthony Arundel

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Rethinking the effect of risk aversion on the benefits of service innovations in public administration agencies

机译：重新考虑风险规避对公共行政机构服务创新的好处的影响

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This study applies a holistic approach grounded in configurational theory to a sample of 2505 innovative public administration agencies in Europe to explore the effect of organizational risk aversion on the benefits from service innovations. The analyses, using fuzzy-set qualitative comparative analysis (QCA), identify several combinations of strategies (varying by the agency size and the novelty of innovation) that managers in risk-averse agencies can use to work effectively around the risks of innovating. The findings show that the managers of both high and low risk-averse agencies can achieve high benefits from their innovation efforts, but their strategizing behaviors differ. An integrated strategy that combines collaboration, complementary process and communication innovations, and an active management strategy to support innovation is the most effective method for 'low-risk-averse' small agencies and 'high-risk-averse' larger agencies to obtain high benefits from either novel or incremental service innovations. Our results point to the need to rethink the conventional assumption that a culture of risk aversion in public sector agencies is a cause of management ineffectiveness and a stumbling block to innovation success.

机译：这项研究将基于配置理论的整体方法应用于欧洲2505个创新公共管理机构的样本，以探索组织风险规避对服务创新收益的影响。使用模糊集定性比较分析（QCA）进行的分析确定了策略的几种组合（根据代理机构的规模和创新的新颖性而定），规避风险的代理机构的管理人员可以使用这些策略组合来有效地应对创新风险。研究结果表明，高风险规避机构和低风险规避机构的管理者都可以通过创新努力获得高收益，但是他们的战略行为却有所不同。结合了协作，互补流程和通信创新的集成策略以及支持创新的主动管理策略是“低风险规避”小型机构和“高风险规避”大型机构获得高收益的最有效方法来自新颖或增量式服务创新。我们的研究结果表明，有必要重新考虑传统的假设，即公共部门机构中规避风险的文化是管理效率低下的原因，也是创新成功的绊脚石。

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来源
《Research policy》 |2017年第5期|900-910|共11页
作者
Nuttaneeya (Ann) Torugsa; Anthony Arundel;
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作者单位

Australian Innovation Research Centre, University of Tasmania, Private Bag 108 Hobart, Tasmania 7001, Australia;

Australian Innovation Research Centre, University of Tasmania, Private Bag 108 Hobart, Tasmania 7001, Australia,UNU-MERIT, Maastricht University, Boschstraat 24,6211 AX Maastricht, The Netherlands;

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收录信息美国《科学引文索引》(SCI);美国《工程索引》(EI);
原文格式 PDF
正文语种 eng
中图分类
关键词
Risk aversion; Public services; Service innovations; Innovation benefits; Strategies; Configurational theory;

机译：风险规避;公共服务;服务创新;创新收益;策略;构型理论;

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Rethinking the effect of risk aversion on the benefits of service innovations in public administration agencies

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