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Effects of Lean Six Sigma application in healthcare services: a literature review

机译：精益六西格码在医疗服务中的应用：文献综述

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摘要

The healthcare organization is the place where defects and mistakes cannot be tolerated. A simple mistake can cost a human life so defects or mistakes must be eliminated in healthcare service processes. A Lean Six Sigma (LSS) approach is the best option in a healthcare environment for dealing with a critical patient. The LSS methodology optimizes the average reduction of a desired process. The expected results can be reductions in several aspects of healthcare such as patient waiting time in emergency departments, lost charges for billing in patient financial services, delinquent medical records, diagnostic result turnaround times, accounts receivable days, patients' length of stay, or medication errors. This paper mainly discusses the effects of the LSS approach in different hospitals around the world according to the literature review. This review also discusses the relationship between LSS as well as their impacts on healthcare services based on literature review.
机译：医疗保健组织是不能容忍缺陷和错误的地方。一个简单的错误会导致人员伤亡，因此必须在医疗服务流程中消除缺陷或错误。精益六西格码（LSS）方法是在医疗环境中处理危重病人的最佳选择。 LSS方法优化了所需过程的平均减少量。预期结果可能会减少医疗保健的多个方面，例如急诊科的患者等待时间，患者财务服务计费损失，病历拖欠，诊断结果周转时间，应收账款天数，患者的住院时间或用药情况错误。本文根据文献综述主要讨论了LSS方法在世界各地不同医院中的效果。这篇综述还根据文献综述讨论了LSS之间的关系及其对医疗服务的影响。

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  • 来源
    《Reviews on environmental health》 |2013年第4期|189-194|共6页
  • 作者

    Selim Ahmed; Noor H.A. Manaf; Rafikul Islam;

  • 作者单位

    Department of Business Administration, International Islamic University Malaysia, P.O. Box 10, 50728 Kuala Lumpur, Malaysia;

    Department of Business Administration, International Islamic University Malaysia, P.O. Box 10, 50728 Kuala Lumpur, Malaysia;

    Department of Business Administration, International Islamic University Malaysia, P.O. Box 10, 50728 Kuala Lumpur, Malaysia;

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  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

    healthcare; Lean Six Sigma; patient; quality service;

    机译：卫生保健;精益六西格玛患者;优质的服务;

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