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A participative end-user method for multi-perspective business process elicitation and improvement

机译：参与性最终用户方法，用于多角度业务流程的启发和改进

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摘要

A business process can be characterized by multiple perspectives (intentional, organizational, operational, functional, interactional, informational, etc). Business process modeling must allow different stakeholders to analyze and represent process models according to these different perspectives. This representation is traditionally built using classical data acquisition methods together with a process representation language such as BPMN or UML. These techniques and specialized languages can easily become hard, complex and time consuming. In this paper, we propose ISEA, a participative end-user modeling approach that allows the stakeholders in a business process to collaborate together in a simple way to communicate and improve the business process elicitation in an accurate and understandable manner. Our approach covers the organizational perspective of business processes, exploits the information compiled during the elicitation of the organizational perspective and touches lightly an interactional perspective allowing users to create customized interface sketches to test the user interface navigability and the coherence within the processes. Thus, ISEA can be seen as a participative end-user modeling approach for business process elicitation and improvement.
机译：业务流程可以通过多种视角来描述（意图，组织，运营，功能，交互，信息等）。业务流程建模必须允许不同的利益相关者根据这些不同的观点来分析和表示流程模型。传统上，此表示是使用经典数据获取方法以及诸如BPMN或UML的流程表示语言来构建的。这些技术和专用语言很容易变得困难，复杂和耗时。在本文中，我们提出了ISEA，这是一种参与性的最终用户建模方法，它允许业务流程中的涉众以简单的方式进行协作，以准确和可理解的方式交流和改善业务流程启发。我们的方法涵盖了业务流程的组织角度，利用了在组织角度的启发过程中收集的信息，并轻轻触及了交互角度，从而允许用户创建自定义的界面草图，以测试用户界面的可导航性和流程内的一致性。因此，ISEA可以看作是参与性最终用户建模方法，用于业务流程的启发和改进。

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